Wednesday, May 2, 2012

Card Company Ratings (in my opinion)

Alright. I thought I would break down all 4 major players in our hobby. I will put them in order and give them a overall rating of 1-5. I will also break down their strengths and weaknesses.

Panini America

Strengths: They own the hobby in licensing. They produce nice product and are always trying new innovations. The customer service is getting better. They have great fan interaction on their blog and most of the time will answer emails in a timely manner. They also hold a good amount of contests as well.

Weakness: Tons and tons of redemptions! Customer service is a working process. Not much fan interaction on Facebook. Need a MLB license still (not that they probably won't get one soon).

Overall: I like Panini. I am not just saying that because they are our sponsor. They have nice products. They are fun to talk with.They hold contests. I do wish they would work on the redemptions a little, but every company has them. And redemptions are another topic for another day. But I feel that is their biggest weakness. Other than that, they rock the hobby right now.

4 1/2 out of 5


Upper Deck

Strengths:  Upper Deck has good customer service (at least they did the times I have used them). They own licenses for NHL, NCAA, MLS, and Golf.  They do random giveaways on their Facebook page, communicate with fans on there and answer questions and they also do Hockey Card Day in Canada and now even in the U.S. where they give packs of hockey cards away at participating Upper Deck Diamond Dealer shops. Upper Deck also has something called the Upper Deck Volunteer Alliance where you can "work" for them and in exchange you could earn yourself a tremendous mail day.

Weaknesses: It's all about the lack of licensing. It has hurt the once Giant in our hobby.

Overall: You have got to like Upper Deck still. They still have popular products like Sp Authentic and bringing back some old classics like a Fleer brand in their basketball card lineup and Spx for football. If only they could get back the licenses they lost, they could once again be a powerhouse in the hobby.

4 out of 5

Press Pass

Strengths:  Press Pass has licenses for Football cards (no NCAA or NFL) and their biggie NASCAR. They produce some incredible on-card autographs in their products and they rule the NASCAR card world. They also produce non-sport cards such as Elvis (awesome stuff) and Yo Gabba Gabba. Their customer service is good. They hold random contests on their Facebook page and are pretty good about getting back to their customers who have questions.

Weaknesses: Lack of licenses.

Overall: They do well with what they got. And they have great contests . Not to mention, they do things for our solders overseas. You just can't go wrong with Press Pass. They will get a higher rating because of the little things they do. For us customers and especially for those who protect us overseas.

4 out of 5

Topps

Strengths: Topps has exclusive licensing to MLB cards. They also product NFL, UFC and some minor league brands. They produce decent products. Some of the popular ones are their Chrome lines.

Weaknesses: Lack of customer help. They don't answer emails. They don't answer you on Facebook. They don't really do any contests. Probably by far the worst service between all of the companies.

Overall: I originally had them at a 2. The lack of customer interacction can destroy a company. Maybe others have had better success than me. I must admit, that I am a Chromie and love the Chrome. The biggest reason why I bumped them to a 3. But they have some definite work to do.


3 out of 5

Do you agree or disagree with my ratings? is there one you would have marked higher or lower? It's always fun to get into a hobby debate. So, if you have an opinion on whether you agree or disagree, please feel free to comment!!!!

3 comments:

  1. Hey there SCC, just wanted to throw my 2 cents in on your ratings.

    Panini: I think Panini is a little overrated. I think their stuff is alright, but their cards aren't very inventive. There just isn't much in the way of pizzaz or insert/set building in their products, which is a big turn off.

    Upper Deck: They in no way deserve a 4. I think a 2 1/2 or maybe a 3. They really have nothing to offer the hobby anymore, and I don't see them coming back anytime soon.

    Press Pass: I don't do NASCAR, but I do enjoy the Press Pass football cards. I enjoy the autos because they are simple. Nothing super fancy, nothing extravagant, and I'm one who can really appreciate what Press Pass can bring to the hobby. Their products are just a *little* over priced, but in general I think I agree with your rating of them!

    Topps: Everyone hates on Topps. I don't get it. Their flagship products are always awesome. They are THE leader in the industry and are always doing new things. Sometimes they flop, sometimes they are a raging success. They have something for everyone from a $300 PACK of cards to a $1 pack of cards for the younger collectors. I absolutely agree that they need to work on their customer service, though I think most people expect too much or refuse to offer any slack to Topps. I read about people's customer service interactions and I just laugh. One person was complaining they couldn't get replacements for their 2010 Chrome cards because they were warped. It is a well established fact that the 2010 Chrome cards were manufactured very poorly resulting in severe "Bowman Bends." You have to buy the product KNOWING THAT.

    Additionally, Topps runs TONS of contests. I would place them at 3-5 contests a week on Twitter alone and probably another 3-5 on Facebook. I'm not as active on Facebook but I love their Twitter contests. Plus there is the Ginter Code and the Million Card Giveaway/Diamond Giveaway/Golden Giveaway and wrapper redemptions. I know they aren't really "contests" per se, but they are gravy on the potatoes and meat!

    I would seriously rate Topps at least a 4, probably a 4 1/2.

    Just my 2 cents!

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    Replies
    1. Thanks for your 2 cents. Love hobby talk. I don't have too much of a problem with Topps products say, its more about their customer service and the way they never get back to you. I have never once had luck with them. And I don't have a Twitter account so I don't have access to their biggest contests. As of recent they seem to be doing more Facebook ones but they usually were only doing 2 a month at most. But being a Chromie, love that product.

      And I definitely agree with you on Press Pass. I just wished their football products were NCAA licensed and they would have gotten maybe a 5 score. They are the nicest ones to communicate with.

      Panini to me just has too many redemptions as their negative. They communicate ok. Customer service is improving. And I like their products and they hold a ton of giveaways.

      And Upper Deck with no licensing besides NHL make it really rough for them. But they do a bunch of stuff for their fans. And the Volunteer Alliance is a great program.

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  2. I hear you on Topps' customer service. It is hit or miss to be honest. Again, great post and keep 'em coming!

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