Here we go!
Panini America
What I got replaced:
| 2014 Panini Preferred (14-15) Silhouettes | Card | #240 ( / 35) |
|
What Arrived:
Estimated Time Of Response To Replacing: 3 Hours
Contacted Via: Twitter
Delivery: 5 Days
Equal Value: Yes
Team Of Choice: Yes
VS
Topps
What I got replaced:
| 2014 Five Star | Five Star Auto Rainbow Parallel of Rashad Jennings |
What Arrived:
Estimated Time Of Response To Replacing: 2 Months
Contacted Via: Email
Delivery: 3 Days
Equal Value: Yes (if not a bit more)
Team Of Choice: No
I think it's pretty easy to see who won this round. Topps had the faster delivery but a TERRIBLE response time as opposed to Panini who quickly responded then turned around and replaced it. Not to mention Panini offered my team of choice over Topps who I mentioned which team I liked and got another.
I will admit however my Topps replacement is the best one I have ever gotten from them so that part was headed in the right direction. I think the most frustrating was getting a response. I understand that they are busy, but isn't Panini too? I think maybe a Topps C.S. Twitter account like they used to have may help some.
What do you guys think and how has your experiences been with either company?

